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Пользовательское соглашение

User Agreement

London, UK

Amended on August 5, 2019

To work with Ticketforevent.com, it is necessary to read this User Agreement and accept its terms.

This User Agreement (hereinafter referred to as the "Agreement") is a public Offer,

concluded between:

1) EXPOPROMOTER LTD., a company, registered in England and Wales under Registration No. 8710317, with the following legal address: 13, Prince John street, 2nd floor, London, W1G 0JR, United Kingdom, which is the owner and administrator of the Internet resource "Ticketforevent.com" (hereinafter referred to as the "Website"), as the party of the first part, and

2) the Website visitor - an individual who has reached the age of 18 (eighteen) years old (hereinafter referred to as the "User"), and accepted an offer placed on the Internet at http://ticketforevent.com/ru/about/agreement/, as the party of the second part, on the following basis:

1. Definitions of the main terms of the Agreement:

1.1. "Acceptance" – acceptance of all the terms of this Agreement without exception by the User through the procedure of Registration on the Website or purchase of the Ticket, after which the Agreement acquires the legal status of a written transaction (a civil law contract of a mixed type).

1.2. "Ticket" ("Electronic ticket") – a unique electronic identifier, that gives the right to visit a certain event by the User.

1.3. "Event" – a service, provided by the Organizer to the User, information about which is placed by the Organizer on the Website, aimed to, among other things, gathering information about Users, interested in obtaining the corresponding service.

1.4. "Organizer" ("Event Organizer") – an organizer of a certain event, who uses the service of the Website to distribute tickets for such an event, and is responsible for its holding. Information about the organizer can be found in the description of each event.

1.5. "Service Charge" – a fee, charged to the User for using the Service when purchasing a Ticket. By default, the Service Charge is included in the Ticket price and it shall not be charged additionally from the User. In some cases, for the purpose of determining the actual cost of the services, provided by the Organizer, and upon his/her request, the Service Charge may be indicated separately and shall be payed with the Ticket. In case of return of the Ticket, services for using the Service are deemed to be rendered, and the Service Charge is not refundable.

1.6. "Software" – programs for an electronic computer, a database, ensuring the functioning of the Website and the storage of information related to it, including audiovisual imagery, generated by such programs.

1.7. "Registration" – the successful completion of the registration form by the User, which allows to create an account on the Website.

1.8. "Website" – a complex of information, texts, graphic elements, designs, images, photographic and video materials, and other results of intellectual activity, as well as software for computers, contained in an information system, that provides access to such information on the Internet at http://ticketforevent.com/ru/. The Website is an Internet resource, intended for publishing and receiving information about various Events, held by the Organizer, as well as for the disposal of Tickets for events, held by the Organizer.

1.9. "Service" ("Services") – a complex of technical and technological capabilities of the Website, provided to the User by the Company after the Acceptance of this Agreement, including but not limited to the possibility of remote purchase of tickets for events of the organizers who use the Company's services.

1.10. "Parties" - the User and the Company.

1.11 "Account" – the data collection about the User, including the information provided by the User and the internal information of the Service about the User.

2. Subject of the Agreement

2.1. In accordance with this Agreement, the Company provides the Service to the User, and the User accepts it for temporary use during the term of this Agreement (see section 9).

2.2. The Agreement is considered by the Parties and is accepted by the User solely in conjunction with the Terms of Use and the Privacy Policy, which are integral parts of the Agreement.

2.3. The User acknowledges that the Website and the Service are complex results of intellectual (creative) activity, and accepts the Service on an "as is" basis. The User has the right to refuse to use the Website and the Service at any time at his/her own discretion.

2.4. The Company has the right not to provide any performance capabilities of the Service to unregistered visitors of the Website.

2.5. Unless otherwise stipulated by an agreement between the Parties, the Company shall not be the organizer of the Events, the seller of any goods and services. All obligations regarding the Events holding, the purchase and sale of related goods or the provision of related services arise between the User and the Organizer and/or third parties. Unless otherwise expressly stipulated by an agreement between the Parties, the Company shall not be responsible fo000r the validity and enforceability of these obligations. In this respect, if the User purchases the Ticket by transferring funds to the Company, the Company undertakes to issue the Ticket to the User by sending it to the e-mail address, specified by the User at the Registration on the Website.

2.6. Entering into the Agreement, the User agrees that the Company has the right to transfer its rights and obligations in reference to the Agreement to any third parties. This paragraph is the User's consent to transfer of debt to any third party, the User is not entitled to transfer his/her rights in reference to the Agreement to third parties without the written consent of the Company.

3. Rights and obligations of the Company

3.1. The Company has the right to improve the Service, expand its performance capabilities.

3.2. The Company has the right to notify the User about new performance capabilities of the Service at the e-mail address, specified by the User at the Registration.

3.3. The Company has the right to modify the Website without any agreement with the User in any way at its own discretion, including changing the design of the Website, the conditions for providing Services, adding new Services, stopping the provision of Services, and also disabling access to the Website while the Company performs the above works. In case of disabling access to the Website and/or the Service for a considerable period of time (more than 24 hours), the Company will make every effort to notify the User about it, whenever possible.

3.4. The Company has the right to popularize and promote the Website and the Service; it has the right to post advertising materials on any page of the Website, including but not limited to contextual advertising, banners, as well as video and interactive commercials of the Service.

3.5. The Company has the right to send information and advertising messages to the User, to the e-mail address, information about which is on the Website and entered by the User. The User hereby consents to receive such information.

3.6. The Company has the right to deny the User to carry out the Registration, temporarily suspend the User Account, or delete the User Account without warning and explaining the reasons. In this case, if the User purchased the Ticket by transferring funds to the Company, the Company undertakes either to issue the Ticket, or elect not to issue it, and return the paid money to the User.

3.7. The Company reserves the right to change the terms of this Agreement unilaterally and without prior notice to the Users by posting the updated text of the Agreement on the Website at www.ticketforevent.com/ru/about/agreement/.

3.8. The Company has the right to apply to the User, who violates the terms of this Agreement, the measures of influence, stipulated by the Agreement, and also to require the application of sanctions, stipulated by the legislation of the United Kingdom, to the User.

3.9. The Company takes all the measures it can assume to ensure the confidentiality of the User's personal information, specified by him/her at the Registration, in accordance with the Privacy Policy. The Company has the right to record, store, process and otherwise use the User's personal information, and it agrees not to provide them to third parties without the relevant order of the state agency, court decision or other legal grounds.

3.10. The company places information about the activities of the Organizers, and it is not responsible for their actions or inactions, which can lead to adverse consequences for the User.

3.11. The Company is obliged to inform the User about the status of the Ticket and the fact of receipt of payment for the Ticket. The fact that the User is informed is the fact of sending an e-mail to the e-mail address, specified by the User when purchasing a ticket and/or registering on the Website containing the supporting information.

4. Rights and obligations of the User

4.1. The user guarantees that his age is more than 18 (eighteen) completed years old.

4.2. The User has the right to use the Website and the Service in accordance with this Agreement.

4.3. The user has the right to become acquainted with any information on the Website. The User acknowledges that access to certain types of information may be restricted due to the need to perform additional organizational and technical and/or legal procedures as determined by the Company and/or the Terms of Use of the Service, as well as faulty operation of the Service.

4.4. The user does not have the right to copy and borrow materials from the Website in bad faith (without the permission of the copyright holder).

4.5. The User undertakes to ensure the confidentiality and safety of his/her Account, not to transfer to others the username and password for logging on to the Website. The User is personally responsible for all actions performed using his/her Account.

4.6. The User undertakes to review all information concerning the event, as well as the conditions for the purchase and return of Tickets. The Company is not liable in case this obligation was not performed by the User.

4.7. The User has the right to refuse to participate in the Event, after purchasing the Ticket, on the terms of the Organizer. In this case, the User must draw up a request for a return of funds by sending an e-mail to support@ticketforevent.com. The specified request is considered by the Organizer, after which the User shall be notified of the order and terms of the return. In all cases, the return of funds can be made only after deducting the corresponding expenses, incurred by the Organizer. Other can be specified by the agreement between the User and the Organizer. The Organizer has the right to assign the fulfillment of the Organizer's obligation to return to the User funds for the Ticket purchased by him/her to the Company. In this case, the User is obliged to accept such fulfillment from the Company, and the User has no right to demand from the Company or the Organizer any evidence confirming the said assignment.

4.8. The Company, under no circumstances, shall be responsible for the fulfillment or non-fulfillment of the Organizer's obligation to return funds to the User in the event of the User's refusal to participate in the event, or the event cancellation/shift by the Organizer. All claims, related to the specified actions and events, should be sent by the User directly to the requisites of the Organizer, indicated on the Website, or to the Organizer's requisites, taken from public registries. In case of impossibility for the User to find out the requisites of the Organizer, the Company shall provide such requisites to the User's e-mail address upon the User's request.

4.9. The User undertakes to pay in full by himself/herself, or through third parties, the cost of the Ticket(s). After the payment is made, the Ticket is considered sold, and the User has the right to visit the Event or use another service of the Organizer.

4.10. The User has the right to apply to the Company with wishes, suggestions, questions and complaints regarding the operation of the Website and the Service, as well as in other cases, where an operative connection with the Company's specialist or the Software developer of the Website is required in the manner, stipulated by Section 8 of the Agreement.

4.11. The User undertakes to inform the Company immediately in the manner, stipulated by Section 8 of the Agreement, in the event of errors in the operation of the Website, the receipt of someone else's personal information, incorrect display of information.

4.12. For the use of the Website, the Service or the Software in ways not stipulated by this Agreement, that violate the rights of the Company or third parties, the User, according to civil law of the United Kingdom, shall be liable for civil, administrative and criminal responsibility.

5. Limitation of responsibility

5.1. Starting to use the Website and the Service, the User understands that technical errors and malfunctions may occur in their operation, and also recognizes that the authors of the Website Software and the Company are not responsible for any consequences of the Website and Service operation, for the operability of the User's technical facilities at their use, for compliance of the Website and the Service with the User's purposes.

5.2. The User acknowledges that the Company, providing the operation of the Website and the Service, along with this, is not responsible for its smooth operation, for any inconvenience and loss when using the Website.

5.3. The Company is not liable for non-performance or improper performance of its obligations due to failures in the operation of telecommunication and energy networks, the operation of malicious programs, as well as the unfair actions of third parties, aimed at unauthorized access and/or disabling of Software and/or hardware system of the Company.

5.4. The content of the Website is purely informative. The administration of the website is not responsible for the inaccuracy of information. The Company is not liable for any losses that may result from the use of information from the Website.

5.5. Information, posted on the Website, is added to the Website by the Organizers. The company does not have the technical capability and is not obligated to monitor the information, posted and expose it to mandatory verification and approval. The Company does not guarantee the reliability, accuracy, completeness or quality of any information, published by the Organizer and/or third parties on the Website. The company does not support or confirm any information, posted by the Organizer.

5.6. The Company is not able to verify the information, placed by the Organizer, and can not guarantee the complete absence of inaccuracies in it, and therefore does not bear any responsibility for any erroneous and/or unreliable information on the Events and services, as well as for the harm, caused to the User and/or losses due to errors in the information.

5.7. The Company is not responsible for the information, provided by third parties, including the Event Organizer, nor is it responsible for holding/non-holding these events.

5.8. The Company is not liable in the event of attendance of the event on the User's Ticket by third parties due to non-compliance by the latter with the obligations to ensure the safety of access to the electronic ticket. The Parties agree that the first presenter of the Ticket for the event is its owner and the User has no right to assert a claim in the event that on his/her Ticket the passage was carried out by a third party.

6. Intellectual Property

6.1. This Agreement grants the User the right to use the Website, the Service and the Software on the terms of this Agreement during the term of its validity.

6.2. The User confirms that he/she will use the Software, integrated into the Website, only in accordance with this User Agreement, and will not attempt to "open the code", copy, emulate, create new versions, rent or lease, sell, modify, decompile , disassemble, otherwise use the original text and the compiled code of the Software without the written permission of the Company.

6.3. The User acknowledges that the exclusive right (in full), both to the said products, and to their constituent parts and derivatives of them, belongs to the Company.

7. Purchase of a Ticket

7.1. The Company sells Tickets on behalf of the Organizer.

7.2. In order to purchase a ticket, the User selects the Event on the Website, registers for it, then he/she is given the opportunity to choose the method of payment and the Service directs him/her to the payment system page. After the payment is made successfully, confirmation with an electronic ticket is sent to the User's e-mail, specified at registration, which grant rights to attend the event.

7.3. The ticket is unique for each User and for a certain event. The User is responsible for the safety of the Ticket.

7.4. The return of funds for the Ticket is carried out by the Event Organizer according to the return rules, specified in accordance with paragraphs 4.6 and 4.7 of this Agreement.

7.5. In the event, when purchasing a Ticket, the Service Charge is indicated in a separate line, the return of funds is carried out only for the Ticket. The services of the Company are deemed to be rendered at the time of purchase of the Ticket.

7.6. In the event that participation in the Event is Free of Charge for the User, and the Organizer does not have additional requirements for participating in the Event, along with the confirmation of registration on the Website, the Company sends a notification to the User with the Ticket for the Event.

7.7. The moment of payment for the Ticket is the time of receipt of funds to the Company Account. From the moment of payment for the Ticket, obligations arise between the Organizer and the User, stipulated by the Terms and Conditions of the Event. From the same moment, the Company has obligations to the User to issue a Ticket.

7.8. In the event that payment is made for the User by third parties, all rights and obligations in relation to this payment arise for the User, and such actions of third parties are assessed by the Parties as committed by third parties in the interests of the User and not giving rise to any rights and obligations between these third parties and the Company.

8. Consideration of complaints and requests

8.1. Questions, suggestions, comments, complaints and other messages of the User regarding the operation of the Website or the Service are sent to the Company at the following e-mail address: support@ticketforevent.com or through the feedback form, located at ticketforevent.com/ru/about/contact/.

8.2. The Company is not responsible for the receipt by the User of response to his/her request. In the event, when the User does not receive a response from the Company within 30 days from the date of receipt of the request by the Company, the User shall send a repeated request to the Company's mailing address, indicated below in its requisites, by registered mail, with an acknowledgment of receipt.

8.3. The User's messages to the Company, that do not allow to identify the User, are not considered by the Company.

8.4. If the User does not agree with the motivation of the Company's response, then he/she has the right to send a repeated letter to the Company detailing the situation and/or the issue and/or proposal.

8.5. Any claims of the User, directly addressed to the Company and/or related to the Website, are subject to resolution in a pre-trial order by the above procedure of exchange of written messages.

8.6. If it is impossible to resolve claims or disputes through negotiation, they are subject to resolution in accordance with the procedure, stipulated by the UK Civil Procedure Law, on the grounds of UK law, at the location of the Company (contractual jurisdiction).

8.7. Any claims of the User regarding the holding of events and/or return of funds for Tickets that are not within the Company's responsibility in accordance with this Agreement, are not considered by the Company, but are transferred to the Organizer. The Parties agree that this is not the Company's responsibility, but a right that is carried out within the framework of goodwill.

9. Effect of the Agreement

9.1. This Agreement is concluded for a period from the moment of its Acceptance by the User to the date of the User Account validity. The User Account shall be deleted in accordance with the Privacy Policy.

9.2. Acceptance by the User of the provisions of a new version of the Agreement, accepted by the Company in the order of paragraph 3.6 of the Agreement, are mandatory for the continued operation of the User Account.

9.3. The User has the right to refuse to accept the new version of this Agreement, which will lead to the immediate deactivation of the User Account. At the same time, the Company reserves the right to store information about the User in accordance with the Privacy Policy.

9.4. The user has the right to get acquainted with the current version of the Agreement by visiting the Website www.ticketforevent.com/ru/about/agreement/.

10. Company Details

Legal address: 2th Floor, 13 John Prince's Str., London W1G 0JR, UK
Registration number 8710317
VAT nr.: GB 112 3358 54
Тел.: + 44 20 7043 5170
Факс: + 44 20 7043 5180

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EXPOPROMOTER LTD is registered as a Private Limited Company in England and Wales (Company No. 8710317).